Accessing your GP-held records via the NHS app or NHS website

As a GP practice, we have been asked to provide you with, no later than 31st October 2023, access to your full medical record going forward, via the NHS app (and NHS website) if you have a suitable NHS login.

Your GP medical record contains consultation notes based on conversations between you, your GP and their team: medicines prescribed to you; all test results including hospital investigations; allergies; vaccines; and your medical conditions along with documents that may have been sent from local hospitals, clinics or other agencies, eg the police. There is likely to be sensitive and personal information within your medical record.

We are supportive of providing you with access to your record, but we wish to do this safely and make you aware that this is happening so that you can opt out, if you so wish. You may wish to speak with us first to understand what it is that you will see, and the risks which may be involved in having such confidential data either on your smartphone with the NHS app installed or online if other people might have access to that information through your devices. If you are in a difficult or pressured relationship for example, you may prefer your records to remain accessible only to those treating you, with them not appearing on your smartphone or online. Government has been clear that if a patient does not wish to have access, then we do not have to provide it. This is one reason why we have asked if you wish to opt out, or have it switched off for the time being.

For those who would like access, we are happy to explain the different levels you might like. Everyone can have access to their medication history and allergies, for example, and will be able to order their repeat prescriptions. It’s also possible to request access to what we call your ‘coded record’ where you can see a list of medical problems and results. You can also request access to the ‘full’ record where you will be able to see everything, including the notes which have been written by doctors, nurses and others involved in your care, at the GP surgery, and elsewhere.

It’s important to remember that these documents may, at times, contain information that could be upsetting, especially if they contain news of a serious condition. It can also be a cause for worry seeing results online when it isn’t clear what the results might mean, and no one is available to ask, as can be the case during the evening or at weekends, for example. 

Sometimes people with a mental health condition might prefer not to see documents that remind them of difficult times in their life. Letters from mental health teams sometimes go into detail about past events, and great care would be needed in deciding whether you would want to see these letters. It is possible for individual items to be hidden at your request and your GP would be happy to talk about any concerns you may have.

Great care is also needed in case private details might cause harm at home, should people in a difficult or pressured relationship be forced to show their medical record to an abusive partner. Anyone in such a position should make this clear to us at the practice, so we can take steps to keep you safe. This might mean removing access through the NHS app for the time being, or through a careful process where we hide sensitive things. We would talk this through with you.

Requesting access – what do I need to do?

The easiest way to get access is to create an NHS login through the NHS app. Although you can also access your GP records via the internet on a computer, the first bit is easiest if done through a smartphone. If you don’t have one, you may have a family member or friend you trust who can help you. You can also ask your practice receptionist, but you’ll need some proof of who you are, eg a passport, driving licence or household bill.

If you use the NHS app, you’ll have to set up an account using a unique e-mail address and then ‘authenticate’ yourself to the NHS system to prove you are who you say you are. This will involve confirming your name, date of birth and contact details. The NHS login has several levels of authentication and to gain access to your records you’ll need the highest level of authentication. This generally involves you recording a short video of yourself to prove you are a real person as well as uploading a copy of a suitable identification document. Your GP practice can bypass this step if you are struggling, but we’d ask you to try to sign up to the NHS app yourself.

Once you have suitably authenticated yourself to the NHS app and created your NHS login you can approach your practice and ask for access, being mindful of the risks associated with access and the importance of not sharing passwords or having them stored in your smartphone if you think other people might want to see them without your permission. If you have any concerns, you should explain these to your GP practice team who can guide you.

Your GP practice will have a form they will ask you to complete, with your NHS login (this will be the email address you used to sign up) and then you will have a chat about access and your agreement and understanding will be requested. Once you are happy to get online access, your request will be passed to the clinical team to review. It may be that the practice wishes to contact you to discuss your request if there are any concerns raised so that access can be given safely. We’re not sure how many people will ask for access all at once so there may be a wait, but we will do our best to get you online access as soon as we can. 

GP Earnings

All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.

“The average pay for GPs working at Hillfoot Surgery in the last financial year 2021/22 was £52,161 before tax and National insurance. This is for 2 Full-time and 5 Part time doctors who worked at the practice for more than 6 months”

Bank Holiday Dates 2024/2025

The Practice will be closed on the following dates:-

1st January 2023

29th March 2024

1st April 2024

6th May 2024

27th May 2024

26th August 2024

25th December 2024

26th December 2024

1st January 2025

Prescription Requests

Prescription requests will be ready for collection 72 working hours after receipt by the Practice.

Any urgent requests, please come to reception and speak to a member of staff, specifying the reason for the urgency.

NHS Electronic Repeat Dispensing

Ask us here at the Surgery about the NHS Electronic repeat dispensing service.

If you, or someone you care for, use the same medicines regularly, you may not need a new prescription every time you need more medicine.

‘Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing presciptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of the service.

Your Data Matters to the NHS

Please see the Other Useful Information tab for more details of the National Data Opt-out, and Our practice Privacy Policy. The links below will also provide additional information for you.

i.      Patient Information Leaflet – Further information for printing (please link to the attached patient information leaflet)

ii.      Additional Information and link to Opt-out : www.nhs.uk/your-nhs-data-matters

Changes to our Catchment Area

We have recently widened our catchment area.  Please see the map below to see the area we cover for New Patients.

If you are within our catchment area and would like to register, please call into the Surgery between 8.00am and 6.00pm with photo and address identification.

New Ultrasound Service for Patients

We are pleased to confirm that our patients will no longer have to travel for routine scans. With effect from 12th July we are working in collaboration with Yorkshire Health Solutions who will provide a scanning service, based at Hillfoot.

If the GP decides you need to be referred for a scan, you will receive an appointment to attend the surgery within 14 days of the initial request. Please ask reception staff if you require any more details

Accessible Information Standard

The accessible information standard was rolled out across health and social care in July 2016.

At Hillfoot Surgery we have been:

  • Contacting patients to find out if they have any specific requirements for information from the practice to be shared with them in different formats.
  • Using text messaging to communicate with our patients regarding their appointments, and any health campaigns we are running.
  • The medical and nursing staff have access to many information leaflets in an easy-read format which some patients find helpful.
  • Encouraging all patients to access services such as appointments and prescription requests online as this offers greater flexibility, and remove the need to speak to a member of staff.

All new patients registering with the practice will be asked to complete a questionnaire which asks specific questions about their communication needs. It is helpful to all when this section is completed as we can then try to provide information in a way that suits the individual.

If you feel that you have specific communication needs, please speak to one of the receptionists to see what we can do to help you.

Please note that at the moment we cannot receive or send emails to private individual email accounts.

Change of Opening Times

Monday

8.00am – 18:30pm

Tuesday

8.00am – 18:30pm

Wednesday

8.00am – 18.30pm

Thursday

8.00am – 18:30pm

Friday

8.00am – 18:30pm

Saturday

*8.00am – 5.00pm*

Sunday

CLOSED

*We are working with other GP practices in the local area to provide appointments on an evening and at the weekend. These are provided at The Gables Surgery, Swinnow Green, LS28 9AW 8am to 5pm every Saturday. All GPs working during these times will have appropriate access to your medical records and give the same level of service you can expect during the week. Please contact the surgery for further information or to book one of these appointments*