Since 2006 Hillfoot Surgery has taken part in an annual patient survey (with the exception of 2009 and 2012). The questionnaire used has been developed by experts at the University of Exeter and the sample sizes used (205 patients in 2014) are large enough to ensure the results are statistically significant. The results allow us to see how we are doing year on year and identify areas where we are making good progress and areas for improvement.
All figures below are % scores.
|
|
2006
|
2007 | 2008 |
2010
|
2011
|
2013
|
2014
|
|||||
|
About the practice
|
||||||||||||
Opening hours satisfaction |
65
|
65
|
71
|
70
|
67
|
65
|
62
|
|||||
|
Telephone access
|
57
|
62
|
67
|
63
|
59
|
57
|
54
|
|||||
|
Appointment.satisfaction
|
67
|
69
|
72
|
71
|
65
|
63
|
59
|
|||||
|
See.practitioner.within.48.hrs
|
65
|
66
|
70
|
68
|
62
|
55
|
49
|
|||||
|
See.practitioner.of.choice
|
52
|
56
|
61
|
59
|
53
|
47
|
43
|
|||||
|
Speak.to.practitioner.on.phone
|
56
|
60
|
64
|
69
|
66
|
67
|
64
|
|||||
|
Comfort.of.waiting.area
|
72
|
69
|
70
|
71
|
70
|
68
|
65
|
|||||
|
Waiting.time
|
50
|
54
|
55
|
56
|
55
|
51
|
47
|
|||||
| About.the.practitioner | ||||||||||||
|
Satisfaction.with.visit
|
82
|
82
|
81
|
81
|
80
|
80
|
77
|
|||||
|
Warmth.of.greeting
|
82
|
82
|
81
|
81
|
80
|
82
|
79
|
|||||
|
Ability.to.listen
|
85
|
86
|
83
|
83
|
82
|
83
|
81
|
|||||
|
Explanations
|
83
|
83
|
82
|
82
|
81
|
83
|
79
|
|||||
|
Reassurance
|
81
|
80
|
81
|
81
|
78
|
79
|
78
|
|||||
|
Confidence.in.ability
|
85
|
84
|
84
|
85
|
82
|
83
|
81
|
|||||
|
Express.concerns
|
83
|
83
|
83
|
83
|
79
|
81
|
78
|
|||||
|
Respect.shown
|
87
|
87
|
86
|
86
|
85
|
84
|
83
|
|||||
|
Time.for.visit
|
76
|
76
|
76
|
82
|
81
|
79
|
78
|
|||||
|
Consideration
|
80
|
80
|
80
|
82
|
80
|
78
|
76
|
|||||
|
Concern.for.patient
|
80
|
80
|
80
|
80
|
80
|
79
|
77
|
|||||
|
Self.care
|
|
80
|
80
|
76
|
76
|
|||||||
|
Recommendation
|
84
|
83
|
84
|
84
|
84
|
82
|
81
|
|||||
|
About..the..staff
|
||||||||||||
|
Reception.staff
|
81
|
77
|
76
|
76
|
74
|
70
|
67
|
|||||
|
Respect.shown
|
78
|
77
|
74
|
78
|
74
|
71
|
69
|
|||||
| Information.on.services | 72 | 74 | 73 | 76 | 73 | 69 | 66 | |||||
| Other.aspects.of.service | ||||||||||||
| Complaints/compliments | 66 | 65 | 65 | 68 | 66 | 62 | 62 | |||||
| Illness.prevention | 71 | 69 | 70 | 71 | 70 | 67 | 65 | |||||
| Reminder.systems | 69 | 67 | 68 | 70 | 69 | 64 | 60 | |||||
|
Second.opinion
|
67
|
65
|
65
|
67
|
65
|
63
|
61
|
|||||
|
Overall.score
|
73
|
73
|
74
|
75
|
73
|
71
|
69
|
|||||
The results of this survey are discussed with our Patient Participation Group, GPs and staff each year and an improvement plan is created. Please see notes of latest Patient Participation Group on this website for details of our current improvement plan.
